|
Capacities |
MINUET |
FLASH
ACD |
CALLPILOT 150 ACD |
| Maximum active agents |
10 |
10 |
10 |
| Maximun agents IDs (ie. configured agents) |
20 |
20 |
20 |
| Maximum Groups |
2 |
2 |
2 |
| Supervisors |
- |
- |
10 |
| Steps in call routing table |
6 day/ 2 night |
6 day/ 2 night |
20 day/ 20 night |
| Call routing tables (Day/Night) |
2 per group |
2 per group |
2 per group |
| Overflow levels (per group) |
1 |
1 |
2 |
| Maximum Lines |
15 |
15 |
15 |
| Active Voice channels: |
|
|
|
| - Basic configuration |
4 |
4 |
8 |
| - Maximum configuration |
4 |
4 |
8 |
| Announcements: |
|
|
|
| - Recorded |
6 |
10 |
10 |
| - Simultaneous |
4 |
4 |
8 |
| Station Set configuration |
Yes |
Yes |
Yes |
| GUI Administration |
No |
No |
Yes |
| 2500 Station Set Support |
Yes |
Yes |
Yes |
| Companion Set Support |
Yes |
No |
No |
| Business Series Terminal Support |
Yes |
Yes |
Yes |
| Agent selection: Longest Idle |
Yes |
Yes |
Yes |
| Agent Selction: Top Down |
Yes |
Yes |
Yes |
| Agent Set Info - Waiting time of call |
Yes |
Yes |
No |
| Answer Forcing with Zip Tone |
Yes |
Yes |
Yes |
| Auto Logout of Agents |
Yes* |
Yes |
Yes |
| Call Categorization |
Yes |
No |
No |
| Delayed Answer |
Yes |
Yes |
Yes |
| DID/DNIS Target Line Routing |
Yes |
No |
Yes |
| Direct Target to Voice Mail |
Yes |
Yes |
Yes |
| Intelligent Routing - CLID/ANI routing |
No |
No |
Yes |
| Intelligent Routing - DNIS routing |
No |
No |
Yes |
| Language Support |
|
|
|
| - English Station Set Messages |
Yes |
Yes |
Yes |
