| Norstar Flash ACD is the
latest addition to the Norstar Call Center portfolio. Flash
ACD is a software application designed to run either alone or along with
voice
mail on the Norstar Flash platform. Norstar Flash ACD is compatible with
all
Norstar Flash hardware platforms. Release 1.9 or higher of Flash is
required for
compatibility with Compact ICS 4.0 and higher or Modular ICS 4.0 and
higher.
Flash ACD provides basic Automatic Call Distribution (ACD) functionality
and focuses on call routing capabilities. Norstar Flash ACD is a
complete call
center solution that features powerful ACD capability including built-in
recorded
announcements.
Norstar Flash ACD is an entry
level ACD for the very small formal or informal
call center. It removes the perceived complexity from ACD and provides
small
businesses, branch offices and departments with a cost effective tool
for managing and organizing how calls are handled within an organization.
It provides simple installation, support and maintenance, as well as
ease of programming through the intuitive prompting of the LCD on the
station set.
Other Norstar Flash ACD features include:
- Norstar Flash ACD
- Up to 10 active agents,
- Up to 20 configured agents,
- Up to 2 ACD agent groups,
- Up to 15 assigned lines,
- Station set-based system administration and
queue status displays,
- 10 built-in recorded announcements,
- Longest Idle and Top Down routing,
- Overflow.
For Flash ACD and Voice Mail to run co-resident
on a single Flash system,
a total of 4 ports is required. |
