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Norstar Flash ACD Management Information System (MIS)

Norstar Flash ACD MIS is an optional reporting package for the small call center market. It is a powerful information management tool that provides real time access to a wealth of information that can be used by call center managers to make the most efficient use of lines and agents.
Norstar Flash ACD Management Information System (MIS)

MIS features include:

• Runs alongside existing software applications on any Windows ‘95 or ‘98 capable PC,
• Supports up to 16 supervisor workstations on a single system without affecting the status display screens on each others PC,
• Provides real-time status displays, current reports and historical reports that can be accessed at either a System level or a Queue level,
• Supports multiple Wallboards,
• Provides password protection.