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Norstar MINUET ACD

Norstar MINUET ACD is an entry-level ACD, included with Norstar Voice Mail (NAM), that offers faster and easier call handling for more efficient call routing, improved customer service and employee moral, increased revenue, and reduced line and toll charges. MINUET ACD supports up to 10 active agents and 15 incoming lines

Norstar MINUET ACD features include:.

• Up to 10 active agents

• Up to 20 configured agents

• Up to two ACD agent groups

• Up to 15 assigned lines

• Station set-based system administration

• Set-based statistics

• Longest Idle and Top Down routing

• Overflow ability.