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Why get voice mail?
Voice mail is a great productivity enhancer for you and your office
staff. Never miss an important call if you’re out of the office or away
from your desk. Other staff members do not have to take time away from
their jobs in order to take down a message on a notepad. And callers
that leave messages in voice mail can take as much time as they want to
leave a detailed communiqué instead of having to play “phone tag” when
the message is important.
Statistics show that callers would rather leave a voice mail than having
their message relayed (and possibly misplaced) by someone they do not
know. Also, voice mail can improve a company’s image by making it appear
larger, more professional, and technologically up-to-date.
How does it work?
The voice mail comes with number of ports and numbers of mailboxes and
attaches to the Norstar system through either a digital extension or a
fiber connection (an expansion card is required). The number of channels
equals the number of people who can be in the voice mail simultaneously:
four external callers leaving messages, four internal staff members
checking their messages, or any combination thereof.
Callers can be transferred into an employee’s voice mailbox by any user
on the system easily. Once a message has been left, the user’s phone
displays “Message for you” on the LCD and the message can then be easily
checked, saved, copied, forwarded, or erased by following simple command
prompts. Norstar voice mail systems also contain many more advanced
functions designed to help improve your business’ communications - such
as external call transfer and remote notification functionality. To
discover the many functions of voice mail
Automated Attendant and Custom Call Routing
Nine out of ten companies prefer a receptionist or other staff member to
answer the phone and then transfer the call accordingly. But what if all
your staff is busy or if someone calls your business after hours? The
Automated Attendant (AA) in this case can be programmed to answer the
calls for you after a few rings to give your staff a chance to answer
first. In the case of after hour’s calls, of if you prefer the AA to
answer all calls instead of your staff, it can be programmed to pick up
immediately and play your greeting. A simple example of an AA greeting
could be:
“Thank you for calling [my company]. If you know your party’s extension
please dial it now, press zero for the operator, or pound (#) for the
company directory.”
The AA can be programmed to have different greetings according to the
time of day, or holiday schedules. The caller is then transferred to the
appropriate person’s extension or group of extensions. |
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